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Have questions about our genuine sheepskin rugs, wool blankets, linen bedding and natural homeware? Our frequently asked questions cover delivery, returns, product care, chrome-free tanning, sustainability and wholesale accounts. Whether you are shopping for your home or sourcing products for your business, you will find clear answers and expert guidance here.
Orders & Delivery
How long does delivery take?
Most in-stock items are dispatched within 1 - 2 working days. Delivery times vary by product and destination, but most UK orders arrive within a few working days. Estimated delivery times are shown at checkout and on product pages where relevant.
Do you offer free delivery?
Yes, we offer free UK mainland delivery on qualifying orders. Delivery costs and thresholds are clearly displayed at checkout.
Do you ship internationally?
Yes, Native Natural ships to many countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout.
Orders shipped outside the UK may be subject to import duties and taxes, which are the responsibility of the customer.
Returns & Exchanges
What is your returns policy?
We offer a straightforward returns policy. If you are not completely satisfied with your purchase, you may return eligible items within 30 days from receiving your order, in their original condition.
How do I start a return?
Contact our customer service team with your order number and reason for return, and we will provide step-by-step return instructions.
Product Information
Are your products made from genuine sheepskin and wool?
Yes. We specialise in premium natural materials, including genuine sheepskin, wool, and linen. These materials are selected for their comfort, durability, breathability, and timeless appeal.
Is your sheepskin chrome-free tanned?
Yes. Our sheepskin is chrome-free tanned, meaning chromium salts are not used during the tanning process.
This cleaner tanning method:
- Reduces environmental impact
- Avoids heavy metal residues
- Is gentle on sensitive skin
- Preserves the softness and breathability of genuine sheepskin
Chrome-free tanning allows us to offer luxurious sheepskin products that are both responsibly made and exceptionally comfortable.
What are the benefits of genuine sheepskin?
Genuine sheepskin is naturally temperature regulating, breathable, moisture-wicking, soft, durable, and hypoallergenic. It helps keep you warm in winter, cool in summer, and comfortable year-round.
Will natural products vary in colour and texture?
Yes. Because our products are made from natural materials, each piece is unique. Slight variations in colour, texture, and size are part of the beauty and authenticity of genuine sheepskin, wool, and linen.
Care & Maintenance
How do I care for a sheepskin rug?
Shake and air your rug regularly, brush occasionally, and spot clean with a wool-safe detergent. Allow it to dry naturally away from direct heat and direct sunlight.
How do I care for wool blankets and throws?
Air regularly and follow the care instructions provided with each product. Wool is naturally odour resistant and often requires only occasional gentle cleaning.
How do I care for linen bedding?
Wash on a gentle cycle at low temperatures and line dry. Linen becomes softer over time and is highly durable when properly cared for.
Sustainability
Are your products sustainably sourced?
Yes. We focus on natural, renewable materials and work with trusted suppliers who share our commitment to responsible sourcing and high-quality craftsmanship.
Why choose natural homeware?
Natural materials such as sheepskin, wool, and linen are breathable, durable, biodegradable, and long-lasting. They offer superior comfort while reducing reliance on synthetic fibres.
Wholesale & Trade
Do you offer wholesale accounts?
Yes. Native Natural supplies retailers, interior designers, hotels, and other trade customers with premium sheepskin and natural homeware.
Is there a minimum order quantity?
No. We offer flexible ordering with no minimum order quantity, making it easy for businesses of all sizes to access trade pricing.
Do you offer private label services?
Yes. Selected products can be supplied under your own brand, making Native Natural an ideal partner for private-label natural homeware.
You can read more here
How do I apply for a wholesale account?
Visit our wholesale page for more information and to register for a trade account.
Gifts & Interior Styling
Do your products make good gifts?
Yes. Sheepskin rugs, wool blankets, linen bedding, and natural home accessories make luxurious gifts for weddings, birthdays, housewarmings, and new babies.
Are your products suitable for modern interiors?
Absolutely. Natural textures and neutral tones complement Scandinavian, contemporary, rustic, and traditional interiors.